Posts Tagged managing information technology
Managing Information Technology Projects And Communication In Organizations
Brodbeck (2001) stated in his article titled Communication and performance in software development projects that “in summary, there is insufficient empirical evidence to support either view of internal communication as detrimental, facilitative or neutral to software development (SD) project performance. In fact the evidence is contradictory.”
The above statement and finding is very surprising. Communication has been known to improve team work and clarify issues where existing information is insufficient or where there is a challenging task. Also it has been variously recommended that communication is relevant in IT due to the fast changing environment and high turnover of software and technologies.
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INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY
INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY – GUIDE TOWARDS PROGRESSIVE INFORMATION TECHNOLOGY BUSINESS SUMMARY The Information Technology Infrastructure Library is a set of concepts and policies for managing information technology (IT) infrastructure, development and operations. ITIL is the most widely accepted approach to IT Service Management in the world. It promotes a quality approach to achieving business effectiveness, economy and efficiency in the use of information systems. The ethos behind the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. ITIL is a cohesive best practice framework, drawn from the public and private sectors internationally. It describes the organisation of IT resources to deliver business value, and documents processes, functions and roles in ITSM. ITIL is to be adopted and built upon by an organisation as per its purposes and needs. ITIL is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools. In today’s competitive market, being ITIL complaint is a definitive edge over the competitors. The latest generation of the ITIL is titled “ITIL v3″. This version represents an important evolutionary step in ITIL’s life. ITIL has transformed the guidance from providing a great service to being the most innovative and best in class. In general, ITIL v3 makes the link between ITIL’s best practice and business benefits both clearer and stronger. The main development is that ITIL v3 guidance takes a lifecycle approach, as opposed to organising according to IT delivery sectors. This article focuses on giving readers a brief understanding of the ITIL. INTRODUCTION Information Technology Infrastructure Library (ITIL) is a series of books that are used to aid the implementation of a framework for IT Service Management (ITSM). Being a framework, it is completely customisable for application within any type of business or organisation that has a reliance on IT infrastructure. The ITIL originated as a collection of books each covering a specific practice within ITSM. ITIL books are developed by Office of Government Commerce, U.K. (OGC). It is the world’s de-facto standard best practice framework for ITSM. OGC also has qualification certification program for ITIL followers. ITIL is cornerstone of good quality ITSM and a necessity for quality assurance. It provides a systematic, process-based approach, supported by procedures for key IT service management processes. ITIL is Technology independent. ITIL gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures that can be tailored to any IT organization.
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